K-20 Network Operation Center (NOC)

The K-20 NOC is the first point of contact for technical services on the K-20 Network – these services are monitored 24 hours a day / 7 days a week / 365 days a year.

K-20 NOC functions include:

  • troubleshooting a wide array of network issues
  • software/hardware upgrades
  • circuit testing/transitions, and providing a central hub for coordination with K-20 sites, vendors, and third-party providers for maintenance and repair activities.

Procedures for Reporting Outages and Performance Issues

To report an issue, please contact the K-20 NOC:
888.934.5551 (for urgent issues, calling is the preferred method)

Please be prepared to provide the following information:

  • Site Name
  • Contact name, email, and phone number
  • Description of the problem and when the issue was first noticed

If reporting by email, please include the following information in the subject line:

  • Site Name – [brief description of issue, such as “Outage” or “Slow Internet”]

To accelerate the troubleshooting process, it is best to check the following before reporting an outage or performance issue

  • Verify power to all network devices
  • Look for errors or issues with site firewalls and/or border routers/switches